Morrisons customers have encountered issues accessing discounts on their purchases in the lead-up to Christmas due to a problem with the More loyalty card program.
The supermarket has been promoting significant discounts on holiday essentials, including vegetables, over the past week.
However, social media users have reported that these discounts have not been applied at checkout, with one individual sharing a photo of an error message displayed at a self-checkout station that states: “We are really sorry, some promotions and discounts are not working at this time.”
Additionally, the Morrisons website appears to be experiencing technical difficulties, as some pages are returning a “502 Bad Gateway” error message.
In a statement, Morrisons said:
’This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders. For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues. And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop.
For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store. Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.
We sincerely apologise to our customers for this inconvenience – Your Morrisons Team’
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